Gnosall SurgeryGnosall Health CentreBrookhouse RoadGnosall, Stafford, ST20 0GPTel: 01785 822220
A Suggestion and Comments box is available in Reception. We are eager to hear your thoughts and ideas on how we can improve your health experience.
Would you recommend our service to friends and family?
Complete one of our Friends and Family surveys available at reception to give us your feedback
Information regarding Gnosall's Memory Clinic is available under the 'Clinics & Services' tab.
Please click on the 'Patients' Forum' button below for information about patient participation
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
At Gnosall Surgery we aim to provide patients with a high quality service.
We would love to hear from you regarding any positive experiences you have had with the practice.
Equally if you have any comments on how we can improve the services we provide, or if you have a concern or complaint with any aspect of our care, the following outlines our complaints process:
In the first instance please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please ask to speak to Thereza Forrester Head of Patient Services or her deputy Sharron Evans Head of Support Services. They will try to resolve the issue and offer you further advice on the complaints procedure.
If your problem cannot be resolved at this stage and you wish to make a formal complaint please let us know as soon as possible, ideally within a matter of days and preferably in writing. This will enable the practice to get a clear picture of the circumstances surrounding the complaint. If it is not possible to raise your complaint immediately, please let us have the details of your complaint within the following timescales:
Within 6 months of the incident that caused the problem
or within 6 months of discovering that you have a problem, provided this is within 12 months.
The practice will acknowledge your complaint within three working days and aim to have looked into your complaint within ten working days of the date you raised it with us. At this stage you should be offered an explanation or a meeting with a member of staff. When the practice looks into your complaint it aims to:
Ascertain the full circumstances of the complaint
Make arrangements for you to discuss the problem, if you would like this
Make sure you receive and apology, where this is appropriate
Identify what the practice can do to make sure the problem does not happen again.
Gnosall Surgery is a training practice and as such it provides a variety of training to people in the medical profession including:
Dr Cooner and Dr Bermingham provide training supervision.
Please click on the link for more information on how Gnosall Surgery implements the NHS Constitution.
Gnosall Surgery and the NHS Constitution
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